This week I've decided to take an article from the New York Times. The author, Robert C. Pozen, articulates very well the challenges that come with working long hours. The question that is asked that does the number of hours work correlate with the quality of results? Read on. Enjoy.
IT’S 5 p.m. at the office. Working fast, you’ve finished your tasks for
the day and want to go home. But none of your colleagues have left yet,
so you stay another hour or two, surfing the Web and reading your
e-mails again, so you don’t come off as a slacker.
It’s an unfortunate reality that efficiency often goes unrewarded in the
workplace. I had that feeling a lot when I was a partner in a
Washington law firm. Because of my expertise, I could often answer a
client’s questions quickly, saving both of us time. But because my firm
billed by the hour, as most law firms do, my efficiency worked against
me.
From the law firm’s perspective, billing by the hour has a certain
appeal: it shifts risk from the firm to the client in case the work
takes longer than expected. But from a client’s perspective, it doesn’t
work so well. It gives lawyers an incentive to overstaff and to
overresearch cases. And for me, hourly billing was a raw deal. I ran the
risk of being underpaid because I answered questions too quickly and
billed a smaller number of hours.
Firms that bill by the hour are not alone in emphasizing hours over
results. For a study published most recently in 2010, three researchers,
led by Kimberly D. Elsbach, a professor at the University of
California, Davis,
about their perceptions of their employees. The managers viewed
employees who were seen at the office during business hours as highly
“dependable” and “reliable.” Employees who came in over the weekend or
stayed late in the evening were seen as “committed” and “dedicated” to
their work.
One manager said: “So this one guy, he’s in the room at every meeting.
Lots of times he doesn’t say anything, but he’s there on time and people
notice that. He definitely is seen as a hard-working and dependable
guy.” Another said: “Working on the weekends makes a very good
impression. It sends a signal that you’re contributing to your team and
that you’re putting in that extra commitment to get the work done.”
The reactions of these managers are understandable remnants of the
industrial age, harking back to the standardized nature of work on an
assembly line. But a measurement system based on hours makes no sense
for knowledge workers. Their contribution should be measured by the
value they create through applying their ideas and skills.
By applying an industrial-age mind-set to 21st-century professionals,
many organizations are undermining incentives for workers to be
efficient. If employees need to stay late in order to curry favor with
the boss, what motivation do they have to get work done during normal
business hours? After all, they can put in the requisite “face time”
whether they are surfing the Internet or analyzing customer data. It’s
no surprise, then, that so many professionals find it easy to
procrastinate and hard to stay on a task.
There is an obvious solution here: Instead of counting the hours you
work, judge your success by the results you produce. Did you clear a
backlog of customer orders? Did you come up with a new idea to solve a
tricky problem? Did you write a first draft of an article that is due
next week? Clearly, these accomplishments — not the hours that you log —
are what ultimately drive your organization’s success.
Many of your results-oriented strategies will be specific to your job
and your company, but here are a few general ways that professionals
across all industries can improve their efficiency.
LIMIT MEETINGS Internal meetings can be a huge waste of
time. A short meeting can be useful for discussing a controversial
issue, but long meetings — beyond 60 to 90 minutes — are usually
unproductive. Leaders often spend too much time reciting introductory
material, and participants eventually stop paying attention.
Try very hard to avoid meetings that you suspect will be long and
unproductive. When possible, politely decline meeting invitations from
your peers by pointing to your impending deadlines. If that’s not an
option, make clear that you can stay for only the first 60 minutes, and
will then have to deal with more pressing obligations. And be hesitant
to call meetings yourself; you can deal with most issues through e-mail
or a quick phone call.
If you’re involved in calling or planning a necessary meeting, make sure
it’s productive. Create an agenda that organizes the meeting and keeps
it moving briskly. Distribute that agenda, along with any advance
materials, at least a day in advance. Appoint a “devil’s advocate” for
every meeting, whose job is to make sure that the potential negatives
are discussed. At the end of the meeting, make sure that everyone agrees
on the next steps, with each step assigned to one participant and with a
specific deadline.
REDUCE READING You don’t need to read the full text of
everything you come across in the course of your work, even if it comes
directly from the boss. Though reading a long article from cover to
cover might make you feel productive, it might not be the best use of
your time. Most likely, only a very small part of that article is vital
to your work. Maybe you need to remember the big ideas, not the
intricate details. Or maybe you need only to find one or two examples
that illustrate a particular larger point. Once you start reading a
text, make it a point to search for what’s important, while skipping
sections that are less relevant.
Of course, some materials call for you to become totally immersed in the
details. If you are reading an article directly related to the
company’s newest blockbuster product, for instance, it probably makes
sense to go over every word. But for less important tasks, this level of
detail is often unnecessary. If you’re not careful, these tasks can
take over your entire schedule.
And avoid rereading your e-mails. I am a great believer in the OHIO
principle: Only handle it once. When you read an e-mail, decide whether
or not to reply to it, and, if you need to reply, do so right then and
there. I have found that about 80 percent of all e-mails, whether
internal or external, do not require a response. Don’t let these
extraneous communications clog your in-box and waste your time.
WRITE FASTER Even if you need to create A-plus work for
a project, it needn’t be perfect right off the bat. When some people
sit down to write a long memo, they insist on perfecting each sentence
before moving to the next one. They want to complete all the stages of
the writing process at the same time — a most difficult task. In my
experience, this leads to very slow writing.
A better approach separates the main steps in the writing process.
First, compose an outline for what you are going to say, and in what
order. Then write a rough draft, knowing it will be highly imperfect.
Then go back over your work and revise as needed. This is the time to
perfect the phrasing of those sentences.
In general, don’t waste your time creating A-plus work when B-plus is
good enough. Use the extra time to create A-plus work where it matters
most.
AS you try these and other results-oriented strategies, you may well
find yourself spending less time at the office — and that can make some
bosses nervous. The traditional emphasis on face time, after all, is
easy for managers: it takes much less effort to count hours than it does
to measure results. That’s why you may need to forge a new relationship
with your boss.
You must earn your boss’s trust that you can accomplish your work in
less time. In part, you can do this by thinking about your organization
and watching your boss. Ask yourself: What are the most important goals
of your unit? What sort of pressure is your boss under — to expand
globally, to introduce new products, to cut costs, or something else?
How might the boss’s personality and management style shape these
considerations?
But it’s not enough to think and observe. You need to communicate —
often. Every week, write down a list of your assigned tasks — short-term
assignments and long-term goals — and rank them by importance, from
your perspective. Then ask your boss to weigh in on the list.
You and your boss should come to a consensus about the metrics for every
project. If your boss doesn’t establish any, suggest them yourself.
Metrics can include both qualitative and quantitative results. They
provide objective measures for judging final results — and move your
boss away from the crutch of face time. And the process of establishing
these metrics can help you and your boss clarify how best to accomplish a
project.
Once the boss is confident that you know what to do and how to do it,
show that you can consistently create high-quality results on
high-priority projects. There’s no particular secret here: you need to
do your best to achieve the established goals. And remember that most
projects run into potholes or even roadblocks on the way. Be quick to
report problems to the boss and to suggest possible solutions, including
a revision the project metrics themselves.
I KNOW that a change in focus from hours to results may be a challenge
in some organizations. But your boss is likely to be receptive if you
politely raise the question of productivity and show you’re willing to
be held accountable for results, rather than hours worked. You may also
be able to do more work from home, if that’s what you prefer.
Even in a culture oriented toward results, however, you sometimes will
need to be physically present in the office to do your work. And some
jobs absolutely depend on it. In almost all workplaces, colleagues need
to get together to brainstorm ideas, solve tough problems or build
communal bonds. But there’s no reason for these interactions to take up
large amounts of time.
By emphasizing results rather than hours, I’m able to get home at 7 p.m.
for dinner with my family nearly every night — except when there are
true emergencies. This has greatly enhanced my family life, and has
given me a secondary benefit: a fruitful mental break. I’ve solved some
of the thorniest problems in my home office at 10 p.m. — after a
refreshing few hours chatting with my wife and children.
Focusing on results rather than hours will help you accomplish more at
work and leave more time for the rest of your life. And don’t be afraid
to talk to your boss about these issues. To paraphrase the management
guru Peter Drucker, although you don’t have to like your boss, you have
to manage him or her so you can have a successful career.
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