What Happened To Downtime? The Extinction Of Deep Thinking And Sacred Space

A great article from FASTCOMPANY about protecting are thinking and reflecting space.  I think we could all do with a little more of it in our lives.

Interruption-free space is sacred. Yet, in the digital era we live in, we are losing hold of the few sacred spaces that remain untouched by email, the Internet, people, and other forms of distraction. Our cars now have mobile phone integration and a thousand satellite radio stations. When walking from one place to another, we have our devices streaming data from dozens of sources. Even at our bedside, we now have our iPads with heaps of digital apps and the world's information at our fingertips.

There has been much discussion about the value of the "creative pause"--a state described as "the shift from being fully engaged in a creative activity to being passively engaged, or the shift to being disengaged altogether." This phenomenon is the seed of the break-through "a-ha!" moments that people so frequently report having in the shower. In these moments, you are completely isolated, and your mind is able to wander and churn big questions without interruption.
However, despite the incredible power and potential of sacred spaces, they are quickly becoming extinct. We are depriving ourselves of every opportunity for disconnection. And our imaginations suffer the consequences.

Why do we crave distraction over downtime?


Why do we give up our sacred space so easily? Because space is scary. During these temporary voids of distraction, our minds return to the uncertainty and fears that plague all of us. To escape this chasm of self-doubt and unanswered questions, you tune into all of the activity and data for reassurance.
But this desperate need for constant connection and stimulation is not a modern problem. I would argue that we have always sought a state of constant connection from the dawn of time, it's just never been possible until now.

The need to be connected is, in fact, very basic in Maslow's hierarchy of needs, the psychological theory that explains the largest and most fundamental human desires. Our need for a sense of belonging comes right after physical safety. We thrive on friendship, family, and the constant affirmation of our existence and relevance. Our self-esteem is largely a product of our interactions with others.

It is now possible to always feel loved and cared for, thanks to the efficiency of our "comment walls" on Facebook and seamless connection with everyone we've ever known. Your confidence and self-esteem can quickly be reassured by checking your number of "followers" on Twitter or the number of "likes" garnered by your photographs and blog posts. The traction you are getting in your projects, or with your business, can now be measured and reported in real time.

Our insatiable need to tune into information--at the expense of savoring our downtime--is a form of "work" (something I call "insecurity work") that we do to reassure ourselves.

So what's the solution? How do we reclaim our sacred spaces?
 
Soon enough, planes, trains, subways, and, yes, showers will offer the option of staying connected. Knowing that we cannot rely on spaces that force us to unplug to survive much longer, we must be proactive in creating these spaces for ourselves. And when we have a precious opportunity to NOT be connected, we should develop the capacity to use it and protect it.

Find this article at this link.  http://www.fastcompany.com/1700298/what-happened-to-downtime-the-extinction-of-deep-thinking-and-sacred-space

Getting primær to follow safety standards.

The Problem:

I am trying to encourage employees to work safely, but often meet with resistance and feel like people only behave when the safety guys are around. How can I create long-term change and encourage employees to take responsibility for creating a safe work environment?

The Solution:

Thanks for asking this important question. At first, it seems strange that people would resist following safe work practices. After all, none of us wants to be injured at work. Yet the problem you describe is very common—in part because many of us already feel safe at work.

Our workplaces are far safer than they used to be. In the U.S., time lost due to injuries has dropped by more than 50 percent since 1991. This means many of the most obvious sources of danger have been addressed and resolved. Now we are focusing on less obvious dangers and more stubborn behaviors.

Another complication is that many of the most dangerous behaviors are ones we are guilty of in our personal lives as well as at work. We accept the risks at home and we think we should be able to take the same risks at work. For example, many of the most fatal workplace accidents involve bad driving behaviors—we fail to buckle up, we speed, we drive carelessly, and we back into things. Another huge source of injuries involves bad ladder behaviors—we fail to use a ladder when we should, we don't tie off our ladder, or we carry tools in our hands as we climb the ladder. How many of us ignore these risks when we're not at work? So, it's a challenge to get us to take these risks seriously when we're on the job.

I'll use our Influencer model to suggest a few steps you can take to create a safer working environment.

1. Focus on a few crucial moments. My guess is that most of your people follow most of the safety practices most of the time. This means your safety problem boils down to a few perfect storms—crucial moments when some of your people fail to follow some of the safety practices. Get your team involved by having them identify the handful of crucial moments that are most dangerous in their work environment. Our research study Silent Danger identified five crucial moments that we often use to justify skipping safety practices:

• Get It Done. Justifying unsafe practices due to tight timelines.
• Undiscussable Incompetence. Unsafe practices that stem from skill deficits that people don't feel able to discuss.
• Just this Once. Justifying unsafe practices as exceptions to the rule.
• This Is Overboard. Justifying unsafe practices because the precautions seem excessive.
• Are You a Team Player? Unsafe practices that people justify by saying they are for the good of the team, company, or customer.

2. Identify the vital behaviors in these crucial moments. The vital behaviors are the few actions that will keep people safe during the crucial moments they've identified. For example, suppose one of the crucial moments your team has identified is, "When it's our fault that we're behind schedule, we do whatever it takes to make up our lost time. And a typical shortcut is failing to use ladders when we should."

The vital behaviors are: a.) Watch out for this crucial moment and warn others when you think you are at risk; b.) Be especially careful to avoid dangerous and tempting shortcuts when you're in this crucial moment; and c.) Confront those you see taking a dangerous shortcut.

3. Build personal motivation. Your question revealed that people aren't taking personal responsibility for their safety behaviors. They know what they should do but they aren't doing it. This sounds like a motivation problem.

The typical mistake we make in motivating is to rely on verbal persuasion: data dumps, lectures, sermons, and rants. These are the least effective ways to motivate people.

The most effective way is personal experience. For example, we found that nurses who suffered a hospital-acquired infection were much more likely to remind their peers to wash their hands. Their experience turned hand hygiene into a moral passion.

But people don't need to be injured to become motivated. Personal experience isn't required. Our nurses were just as motivated if they'd had a family member or close friend who suffered an infection. Vicarious experience can be just as powerful.

4. Build Social Motivation. Another of your concerns is that people see you as the enforcer. There should be social motivation, but reminders should come from their peers as well as supervisors.

Often, it is important to involve senior managers and leaders and show them what they can do during crucial moments. For example, during a crisis when everybody is rushing and tempted to take shortcuts, it is very helpful for the manager who is over the entire crisis to remind people that they still need to take every safety precaution. These timely warnings from senior leaders counter the cynical expectations many employees have about their organization's commitment to safety.

Obviously, these are just a few ideas to add to the mix. You'll want to consider actions in each of the six sources of influence. Remember, leaders who combine four or more of these sources are ten times more successful at achieving their desired results.

David Maxwell

- On the road with my iPhone

Dealing with a Braggart

The Problem:

My coworker continuously boasts and brags about almost every aspect of her life. When anyone from our team discusses their successes or their life, she has to outdo them and frequently talks over people in order to be heard. I have tried to deal with her bragging but I think we are officially on the path to a difficult conversation. I do not want to damage the relationship or cause tension in our department but it has become so excessive that I have even contemplated finding a new job! Do you have any advice?

The Solution:

You are facing an interesting challenge—one I've seen or heard about many times. The most memorable comment came from an old high school buddy who, when we were about 40, made this comment about another person we knew: "When I toss pebbles in a puddle, he throws boulders in the ocean!" When my buddy made this comment, he sounded as frustrated and angry and perplexed as you do. Certainly, this is one of those conversations that is difficult and challenging to hold.

I once had a professor who had been entrapped by the same behavior as your coworker and who had overcome that particular challenge—with some help from his wife. My professor had a PhD, and he taught at the Air Force Academy and other universities. He was a full bird colonel and during his military career as a pilot, he traveled all over the world. At lunches, wine-and-cheese parties, and backyard barbecues, he would get entrapped. Someone who just returned from a cruise to the Baltic would mention a lovely dinner they had in Oslo, and the colonel would say, "Oh and isn't the museum that's next door to that restaurant lovely." Another person would say, "I just got back from Rio and was on the greatest beach I've ever seen." And the colonel would say, "It is grand, but I prefer the one about a mile south of that." He had a comment to one-up just about everyone at the party.

The colonel didn't see the problem until his wife said, "I don't think you notice that you come across as bragging when you top everyone's stories. Just because you've been all over the world, doesn't mean you have to diminish what others have seen or done." Then she added that old adage, "You have one mouth and two ears. You need to listen more and talk less." He got the message. He changed. He found that if he asked the storyteller multiple questions, he enjoyed the conversation more. He could remember the places he'd been without topping the storyteller. And he found he could still be the one to take a turn at sharing a story. He had been topping people unintentionally, but his wife's comment helped him see the consequences he hadn't intended. The colonel didn't change all at once. He commented that occasionally his wife tapped him with a stealthy elbow.

How do these examples relate to your challenge? Let me explain.

Get your motives right. What are you trying to accomplish? Are you trying to help or launch a guilt trip? Are you intending to be a coach or a critic? Ask yourself these questions, "What do I really want for her, for me, and for our relationship?" When you can feel in your heart that you are genuinely trying to help, then you are ready to talk.

Make it safe. What allowed the colonel's wife to share her feedback? They had a wonderful and trusting relationship. It was safe for them to talk about annoying behaviors and they had both made corrections based on the other person's assessment of their behavior.

The step above is essential to building safety. If your heart is right and your motive clear, it will be safe to talk. But if you come in with frustration and prejudgment on your face, you will make it unsafe. In order to make it safe, you should also make sure the conversation is private and convenient. You wouldn't want to talk when you or your coworker is feeling stressed or tired.

You can also make it safe by clarifying your motive. We call this contrasting. For example, you might begin with, "I have an observation to share. I don't want to come across as a critic. I do want to share an issue that will help our relationship and improve camaraderie within our team. I'm trying to be a friend." When you have the right motive, you will find the right words to clarify what you don't intend and rather, what you do intend.

Start with a specific observation and a question—not conclusions and emotions. Let's explore the options. You could keep silent—the consequence being that you'd find a different job. To me, the stress and suffering of switching jobs far outweighs the costs of speaking up.

You could go in with moral indignation and say, "I can't believe you are so dense that you brag and boast and interrupt people all the time! It's horrible, and I, the other teammates, and most of the people in town, hate it. I've had it!" Also not a good option.

Instead of jumping ship or blowing up, I would say something like this, "Last week at our team lunch, I noticed that when Joyce talked about her camping trip with her kids, you commented that you and your family had taken your RV to Jackson Hole and then you talked about the elk and the art you had seen for several minutes. I noticed that Joyce frowned and shut up. I've seen you do this more than a half dozen times. I think it's hurting the relationships in our team, and I'm not sure you even know you're doing it. It's difficult for me to bring this up, but I am hopeful that we can talk about it as friends. Can we talk about it?"

Prepare for alternate responses. Your coworker has a few options. She can say, "No I haven't really noticed. I certainly want to do better. Could you help me?" Wouldn't that be nice? And often that is what happens. However, there is the potential she will become defensive or emotional. If that happens, describe what you see, "I can see you're upset." And then contrast again. Share what you were not trying to do—offend her—and what you were trying to do—help. At this point, you can decide to end the conversation, or as often happens, your coworker will calm down and you can have a dialogue about the issue and some behaviors your coworker can practice when tempted to boast.

I hope this will help you prepare to talk to your coworker. If I had this problem, I'd hope for a coworker who would make it safe enough for me to hear how I could improve my relationship with my teammates.


- On the road with my iPhone

3 Tips for Surviving Work Travel

Traveling for work is draining. Most people return home feeling depleted from delays, lack of sleep, overeating, and overworking. Try these three things to help you renew when you're on
the road:

Get enough sleep. This is the most important thing you can do. Calculate how much sleep you'll get when you arrive and if it's not enough, make up for it on the plane. Bring a mask and earplugs.

Start your days with exercise. It doesn't need to be extensive. Just 20-30 minutes will improve your mood. But, don't do this at the expense of sleep.

Avoid the minibar. There is nothing good in there. If you really can't resist, ask the hotel to remove it before you check in.

http://web.hbr.org/email/archive/managementtip.php?date=082211



- On the road with my iPhone

Defy the "Always On" Mindset

Study after study shows how important rest is to the human brain. Yet, the world of work seems to get busier and more demanding every day. This means you have to make even more of an effort to disconnect and find the time to relax. Try leaving your phone at home on your next family outing. Make a to-do list on Friday and hide it (physically and mentally) until Monday morning. If this seems like a waste of potentially productive time, remind yourself that moments of quiet are critical. After focusing intently on a project or problem, the brain needs to fully disengage and relax to be creative. Only after a break can you have a breakthrough.
http://web.hbr.org/email/archive/managementtip.php?date=081911

Dealing with Resentment at Work

A great article from CrucialSkills.

The Problem:

In our hospital, we have a person who made a grave mistake during surgery. As the manager's pet, she was not disciplined or reprimanded, but anyone else would have been fired on the spot. The rest of the staff noticed the special treatment given to this individual and are extremely resentful. How do I, as one of those staff members, interact with the offending person without letting my resentment show?

The Solution:

We studied this very problem in our research, Silence Kills, and found that 84 percent of healthcare professionals observe colleagues take dangerous shortcuts when working with patients and yet less than 10 percent speak up about their concerns.

I applaud you for raising your concerns. Nobody wants to work in an atmosphere of resentment that could compromise your paramount concern of patient safety. However, the situation you describe is complicated. There are many parties and probably many perspectives on the same set of facts. Let's begin by examining your concerns.

1. Ask yourself, "What do I really want?" Think about what you want long-term for yourself, the other person, and for your relationship. This is what I learned from your question:

• You want fairness and justice. You think your peer is "the manager's pet," receives "special treatment," and perhaps should have been disciplined, reprimanded, or even fired.
• You want to make sure your team provides patients with the safest, best care possible.
• You want a positive set of relationships so people don't feel resentment toward one another.

2. Master your stories. Each of these concerns is based on a set of facts and/or a series of incidents, including the mistake that happened during surgery. But different staff members, and your manager, may interpret these same facts in different ways. All of you are telling yourselves stories about what these facts mean.

Treat your story as a story, not as a fact. Your story should be your best, most honest interpretation of what the facts mean. But also look out for what we call "clever stories"—interpretations that let you off the hook for feeling resentful and letting your feelings show.

Interrogate your story with two questions: a) "Do I really have all the facts I need to be certain my story is true?" and b) "Is there any other story that could fit this same set of facts?" Let's examine two of the stories you're telling yourself:

Your story about fairness and justice: What are the facts or incidents that combine to make you tell yourself a story about injustice? How confident are you that your story is true? Here are a few questions to consider:

It sounds as if you are holding your peer accountable for not being disciplined. Shouldn't that concern be with your manager more than with your peer?

I wonder whether you and your manager are telling yourselves different stories about the "grave mistake." Your manager may not have witnessed the mistake and that may mean he/she has less information. On the other hand, your manager may have interviewed your colleague as well as others who were there and this information might be both important and confidential.

Your story about patient safety: Any time you have a concern about patient safety you need to deal with it. It's one of those non-negotiables. However, before you have this crucial conversation, examine your story.

It would be easy to tell yourself the story that your manager is putting friendship above patient safety. That would be a very troubling conclusion. But is it true?

In the old days, errors were often blamed on whoever touched the patient last. Every error was considered "operator error." Then the pendulum swung toward "system error." Errors and near misses were seen as caused by faulty processes and procedures rather than individuals. Of course, sensible people demand both capable systems and capable individuals. Neither is sufficient by itself. Do you see how this interplay complicates the stories you and your manager tell about the very same incident?

I don't have enough information to know whose story is closer to the truth. But I think there is a lot of room for people who value fairness, justice, and patient safety to disagree. Have this conversation with your manager, but don't assume he or she has bad intentions.

3. Start with the facts, then tentatively share your story. Take the time to prepare for this conversation. Try writing it out as a script and then review it to make sure you:

• Avoid accusations or any "hot" words or phrases.
• Begin with your good intentions—what it is you really want. Explain that this conversation is about patient safety. That is your mutual purpose.
• Start with the facts. These facts include the incidents you are fairly sure you and your manager will agree on. This is your common ground.
• Tentatively tell your story. Draw the pattern these facts are forming for you. But remember, your manager may see the facts—and almost certainly sees the pattern—differently than you do. Be careful to be respectful of your manager's story.
• Stop so that your manager can share his or her perspective. Understand that some of the facts your manager has are likely to be confidential.

I also encourage you to review our latest study, The Silent Treatment, at www.silenttreatmentstudy.com or register for The Silent Treatment learning series to learn how to solve critical communication breakdowns and avoid dangerous mistakes in the hospital.

90% OF ALL HEALTH BOOKS SAY THE SAME THING

Roughly 90% of Self Help books contain the same advice repeated over and over. Don't believe me? Stop by your local bookstore sometime and read the Table of Contents of a dozen or so Self Help books. The advice may be worded differently or geared toward a specific target audience (eg. men, women, various enthnic and social groups), but the underlying message is pretty much always the same. Here's a list of that advice:

1. CREATE YOUR OWN LIFE You are not a victim. You are 100% responsible for the life you have right now. If you are unhappy, you have the power to change your attitude and actions to begin making your life better. Always remember, whether you think life sucks or you think life is great, either way, you're right.

2. MAKE YOURSELF FEEL THE WAY YOU FEEL... Ever notice how some people are able to brush off insults, while others get furious and start throwing punches? Realize that nobody can "make" you feel anything. You are the one that "chooses" to feel good or bad about a particular event or action that occurs.

3. FAKE IT UNTIL YOU MAKE IT If you want to be more confident, happy, or positive, then "pretend" that you already are this way. Eventually, after practicing this long enough, you'll realize that you're no longer "pretending".

4. FOLLOW YOUR PURPOSE A purpose is what you enjoy doing that you never get tired of and you will do for the rest of your life. Is your purpose to write screenplays? Is it to help sick people? Write down on index cards a list of purposes and choose the one that speaks to you the most.

5. SET GOAL AND SCHEDULE YOUR DAY List out 5 to 10 goals that you want for your life. Break each goal up into smaller sub-goals and then break those sub-goals into individual tasks and action steps. Every night, plan the next day in advance. Create a daily "to-do list" with those tasks that you need to do to accomplish your goal.

6. LIVE IN THE PRESENT Regret and shame come from dwelling in the past. Worrying and anxiety come from living in the future. True peace of mind comes from living in the present. The more you become aware of being in the present, the more it becomes a part of your daily life.

7. THE POWER OF ATTRACTION The power of attraction is a powerful mental tool. The process works by focusing on something that you want while visualizing that you already have it. You then have a heightened level of awareness for recognizing opportunities that occur around you. These opportunities will then assist in bringing what you want into your physical reality.

8. EXPAND YOUR COMFORT ZONE Your comfort zone (what you feel comfortable doing) is always in a state of either expanding or contracting. The more you get out in the world and do what you feel uncomfortable doing, the less inhibited you become, thereby allowing you to live a richer and fuller life.

9. BE THANKFUL FOR WHAT YOU HAVE Every morning before you start your day, give thanks and appreciation for what you have. It's only when we are thankful for what we have that life gives us more blessings and abundance to be thankful for.

10. THE POWER OF ASKING... Don't be afraid to ask for what you want. The squeaky wheel gets the grease. It's the reason that children ask their parents for the same thing over and over again, because they know mom and dad will eventually cave in. The same concept works in the real world. If there is something in the world you want, ask for it...or at least ask how to get it.

11. LEARN FROM THE PROS AND COPY THEM Find the successful people in your field and ask them for advice. Ask them what they do to be successful, take notes, and then copy them. A lot of people think that the pros don't want to share. The opposite is actually true. Most successful people are more that willing to share their knowledge if you ask them.

12. IGNORE THE TROLLS Trolls are people that will try to discourage you from your dreams. Don't listen to them. Realize that the only reason they are doing it is because by seeing you chase after your dreams, it's reminding them that they aren't chasing theirs. Misery loves company.  www.chopcow.com